Terms of service

Effective Date: 27 July 2026

Welcome to Kroon Luxe. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

1. About Us

Kroon Luxe is an online retailer offering clothing and fashion accessories. Throughout these Terms, the words "we," "our," and "us" refer to Kroon Luxe.

For any enquiries, please contact us at:

Email: support@thekickhouse.co.za

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.

  • The information you provide is accurate and complete.

  • You will use this website only for lawful purposes.

3. Orders

All orders are subject to acceptance and availability.

After placing an order, you will receive an order confirmation. This confirmation does not constitute acceptance of your order. Kroon Luxe reserves the right to refuse, cancel, or limit any order at our sole discretion, including orders suspected of fraud, unauthorized resale, pricing errors, or stock shortages.

4. Pricing & Payments

All prices are displayed in South African Rand (ZAR) unless otherwise stated.

We reserve the right to change prices without prior notice.

Payment must be received in full before an order is processed and dispatched.

5. Product Availability

While we strive to maintain accurate inventory, products may occasionally become unavailable after an order has been placed.

If an item is unavailable, we may:

  • Cancel the order and issue a refund.

  • Offer a suitable alternative.

  • Contact you to discuss available options.

6. Product Information

We make every effort to accurately display product descriptions, colours, sizing, and images.

However:

  • Colours may vary depending on your screen settings.

  • Measurements may vary slightly.

  • Minor manufacturing variations do not constitute defects.

7. Shipping & Delivery

Estimated delivery times are provided as a guide only and are not guaranteed.

Kroon Luxe is not liable for delays caused by:

  • Courier companies.

  • Weather conditions.

  • Public holidays.

  • Industrial action.

  • Customs or government authorities.

  • Events beyond our reasonable control.

Risk of loss passes to the customer upon delivery.

8. Returns & Refunds

All returns and refunds are governed by our Refunds & Returns Policy.

By placing an order, you acknowledge that you have read and accepted that policy.

9. Promotions & Discount Codes

Promotions, vouchers, and discount codes:

  • Cannot be exchanged for cash.

  • May not be combined unless expressly stated.

  • May expire without notice.

  • May be withdrawn at any time.

Kroon Luxe reserves the right to cancel orders where discount codes have been used fraudulently or contrary to promotional terms.

10. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Branding

  • Product images

  • Graphics

  • Text

  • Designs

  • Layouts

  • Trademarks

is the property of Kroon Luxe or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used without our prior written permission.

11. Prohibited Use

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to gain unauthorized access to our systems.

  • Introduce viruses or malicious software.

  • Interfere with the operation of the website.

  • Use automated software or bots without permission.

  • Copy or exploit website content for commercial purposes.

12. Limitation of Liability

To the fullest extent permitted by law, Kroon Luxe shall not be liable for:

  • Indirect or consequential damages.

  • Loss of profits.

  • Loss of business opportunities.

  • Data loss.

  • Delays beyond our reasonable control.

Our total liability shall not exceed the amount paid for the product giving rise to the claim, except where prohibited by applicable law.

Nothing in these Terms excludes liability that cannot legally be excluded.

13. Account Security

If you create an account with us, you are responsible for maintaining the confidentiality of your login details and for all activities that occur under your account.

We reserve the right to suspend or terminate accounts suspected of fraudulent or unauthorized activity.

14. Privacy

Your personal information is handled in accordance with our Privacy Policy and applicable data protection laws.

By using our website, you consent to the collection and use of your information as described in our Privacy Policy.

15. Force Majeure

Kroon Luxe shall not be liable for any failure or delay in performing its obligations where such failure results from circumstances beyond our reasonable control, including natural disasters, pandemics, war, strikes, power outages, governmental actions, or interruptions to courier or communication services.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any disputes arising from these Terms shall be subject to the jurisdiction of the South African courts.

17. Changes to These Terms

Kroon Luxe reserves the right to update or modify these Terms at any time.

Changes become effective immediately upon publication on our website. Continued use of the website constitutes acceptance of the revised Terms.

18. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Kroon Luxe

Email: support@thekickhouse.co.za

We appreciate your business and thank you for choosing Kroon Luxe.