Refund policy

Effective Date: 21 July 2026

At Kroon Luxe, we are committed to providing premium-quality clothing and accessories. If you are not completely satisfied with your purchase, please review our Refunds & Returns Policy below before requesting a return.

1. Return Eligibility

We accept returns within 7 (seven) calendar days from the date your order is delivered.

To be eligible for a return, the item must:

  • Be unused, unworn, and unwashed.

  • Be in its original condition with all tags attached.

  • Be returned in its original packaging where applicable.

  • Be free from stains, odours, makeup, perfume, pet hair, or any other signs of wear.

  • Include proof of purchase (order confirmation or receipt).

Any item that does not meet these conditions may be refused and returned to the customer.

2. Non-Returnable & Non-Refundable Items

For hygiene, safety, and clearance reasons, the following items are strictly non-refundable and non-returnable:

  • Sale, clearance, promotional, or discounted items.

  • Undergarments, underwear, bras, shapewear, socks, and similar intimate apparel.

  • Gift cards or store credit.

  • Items marked as "Final Sale."

  • Products that have been worn, washed, altered, damaged after delivery, or returned without original tags.

These exclusions apply regardless of the reason for return unless required otherwise by applicable consumer law.

3. Return Request Process

To initiate a return, please contact our customer support team within the 7-day return period.

Email: support@thekickhouse.co.za

Please include:

  • Your order number.

  • Your full name.

  • The reason for the return.

  • Clear photographs if the item is damaged or incorrect.

Our team will review your request and provide return instructions. Returns sent without prior approval may not be accepted.

4. Return Shipping

Unless the item received is defective, damaged, or incorrect due to our error, customers are responsible for all return shipping costs.

We recommend using a tracked and insured shipping service, as Kroon Luxe cannot be held responsible for returns that are lost or damaged during transit.

Original shipping charges are non-refundable.

5. Refund Processing

Once your returned item has been received and inspected, we will notify you of the outcome.

If your return is approved, your refund will be processed within 10 business days.

Refunds will be issued to the original payment method used for the purchase unless otherwise agreed.

Please note that your bank or payment provider may require additional processing time before the funds appear in your account.

Approved returns may be subject to a R100.00 restocking fee. This fee covers the costs associated with inspecting, processing, repackaging, and returning eligible items to inventory.

The restocking fee will be deducted from the total refund amount where applicable.

Kroon Luxe reserves the right to apply the restocking fee to all eligible returns at its discretion and in accordance with applicable consumer protection laws.

6. Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, you must notify us within 48 hours of delivery by emailing support@thekickhouse.co.za.

Please include clear photographs of the item and packaging. Failure to report issues within this timeframe may affect your eligibility for a replacement or refund.

7. Exchanges

We do not guarantee exchanges, as stock availability may vary.

If you require a different size or colour, please contact us. If stock is available, we will do our best to assist once your returned item has been received and approved.

8. Refused Deliveries & Incorrect Addresses

Customers are responsible for providing accurate shipping information.

Orders returned due to incorrect addresses, refusal of delivery, or failure to collect from the courier may incur additional shipping charges before being resent.

9. Right to Refuse Returns

Kroon Luxe reserves the right to refuse any return or refund request that does not comply with this policy or where we believe the policy is being abused.

10. Consumer Rights

Nothing in this policy limits or excludes any rights that customers may have under applicable consumer protection legislation.

11. Contact Us

If you have any questions regarding this Refunds & Returns Policy, please contact us:

Kroon Luxe

Email: support@thekickhouse.co.za

Our customer support team will be happy to assist you.