Shipping policy

Effective Date: 30 July 2026

At Kroon Luxe, we are committed to ensuring your order is processed and delivered as efficiently as possible. Please read our Shipping Policy carefully before placing your order.

1. Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully received and verified.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During sales, promotional events, or peak shopping periods, processing times may be longer than usual.

Once your order has been dispatched, you will receive a shipping confirmation and tracking information (where available).

2. Shipping Areas

We currently ship throughout South Africa.

If international shipping becomes available, it will be announced on our website.

3. Delivery Timeframes

Estimated delivery times after dispatch are:

  • Major Cities: 2–5 business days

  • Regional & Outlying Areas: 3–7 business days

Delivery times are estimates only and are not guaranteed.

4. Shipping Costs

We offer free standard shipping on all orders with a total value of R999 or more.

For orders below R999, a flat-rate shipping fee of R140 will apply.

Shipping charges are calculated and displayed at checkout before payment is completed.

From time to time, Kroon Luxe may offer free shipping promotions or special delivery offers. Such promotions are subject to their own terms and may be modified or withdrawn without prior notice.

5. Order Tracking

Where available, tracking details will be provided once your order has been dispatched.

Customers are responsible for monitoring the progress of their shipment using the tracking information supplied.

6. Delivery Delays

While we strive to deliver your order within the estimated timeframe, delays may occur due to circumstances beyond our control, including but not limited to:

  • Courier delays

  • Severe weather conditions

  • Public holidays

  • High order volumes

  • Civil unrest

  • Load shedding

  • Customs or government delays (where applicable)

  • Incorrect delivery information provided by the customer

Kroon Luxe shall not be held liable for delays caused by third-party courier services or events beyond our reasonable control.

7. Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information is complete and accurate at the time of placing an order.

Kroon Luxe is not responsible for orders delayed, lost, or returned due to incorrect or incomplete delivery information provided by the customer.

Should an order be returned to us for this reason, the customer may be required to pay additional shipping charges before the order is re-dispatched.

8. Failed Delivery Attempts

If delivery cannot be completed because:

  • No one is available to receive the parcel;

  • The parcel is refused;

  • The customer fails to collect the parcel from the courier within the required timeframe; or

  • An incorrect delivery address was provided,

the parcel may be returned to Kroon Luxe.

Any costs incurred for re-delivery will be the responsibility of the customer.

9. Lost or Damaged Parcels

If your parcel is lost or arrives visibly damaged, please contact us within 48 hours of the expected delivery date or receipt of the parcel.

Please include:

  • Your order number

  • Photographs of any damaged packaging or products

  • A description of the issue

We will investigate the matter with the courier and work towards an appropriate resolution.

10. Ownership and Risk

Ownership of the products passes to the customer once full payment has been received.

Risk in the goods passes to the customer upon successful delivery to the delivery address provided at checkout.

11. Delivery Refusal

If a customer refuses delivery of an order without a valid reason, any original shipping charges and return shipping costs incurred may be deducted from any eligible refund, in accordance with our Refunds & Returns Policy.

12. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Kroon Luxe

Email: support@thekickhouse.co.za

Our customer support team will be happy to assist you with any shipping enquiries.